FAQs

Frequently Asked Questions (FAQs)

 

Here are the most common questions we receive about shopping with Vyndl. If you can't find your answer here, please don't hesitate to contact us!

 

Orders & Shipping

 

Question Answer
Where do you ship from? Our carefully curated collection comes from various trusted global partners. To keep our prices fair and our selection unique, products are shipped directly from our suppliers to you.
How long will it take to get my order? Orders typically take [2-5 business days] to process. After that, delivery usually takes [7–15 business days] within the US and [15-30 business days] internationally. Please see our full Shipping Policy for detailed estimates.
How do I track my order? You will receive a Shipping Confirmation email with a tracking number once your order has been processed. You can use that number directly on our [Link to Track Order Page] page. Note that it may take [2-5 days] for the tracking information to update initially.
Why did I only receive part of my order? To ensure quick delivery, and because we source from different partners, items in the same order may be shipped separately. You will receive a separate tracking number for each package—you will not be charged extra shipping for this.
Will I have to pay customs fees or duties? For international orders, yes. Vyndl is not responsible for any customs duties, taxes, or fees charged by your country's customs office. These charges are the customer's responsibility.

 

Returns & Refunds

 

Question Answer
What is your return policy? We offer a [30-day] return policy from the date of delivery. Items must be unused and in their original packaging. Please see our full [Link to Return Policy Page] for all details and exclusions.
How long does a refund take? Once your return is received and inspected, we will process your refund. The funds should appear back in your original payment method within [5–10 business days], depending on your bank.
Who pays for return shipping? The customer is responsible for the return shipping costs. We only cover shipping costs if the item arrived damaged or defective.
What if my item arrived damaged? Please contact us immediately (within [3] days of delivery) at [Your Contact Email] with your order number and a clear photo of the damage. We will arrange a free replacement or a full refund.

 

General

 

Question Answer
How can I contact you? You can reach us anytime via our Contact Page page or by emailing us directly at contact.vyndl.com.
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and other secure payment methods offered through Shopify, such as [Add other specific methods like Apple Pay, Shop Pay, etc.].